Personal data will not be extracted when using our website. In agreement with Germany's Federal Data Protection Act, (Bundesdatenschutzgesetz) and the Data Protection Acts of the European Commission, consent must be first obtained before recording private information. Our website feedback-form exclusively collects such data.
In order to respond to questions and provide professional assistance, we require personal information. Following brief one-off correspondence, data is promptly erased from our system. However for ongoing personal contact and to improve our customer service, details must be stored. In compliance with German and European data protection laws, consent must be given via the feedback form to save and process personal data.
3. Collected Information / Revocation
We securely store personal information in regards to your name, hospital, country, telephone number, email-address and the type/model of your implanted product. Such data is recorded to ensure direct personal care and assistance. In addition hospital and doctor reports are also kept securely on hand should you provide them to us. You have the right to revoke your consent to store personal details with us at any time.
5. Personal Information to Third Parties
We do not redistribute personal information to third parties under any circumstances.
6. Use of Your Personal Information
Information is only recorded and processed internally. Data is collected in order to provide timely medical and professional information and to respond to your queries. By providing data, you agree to the following:
- Storage of personal data
- Responses to your queries
7. Your privacy rights as an affected person
You have the following rights towards Christoph Miethke GmbH & Co. KG
- Collect information from the responsible body about your personal data stored.
- Correction of inaccurately stored data.
- The right to restrict the processing of stored data.
- Deletion of data no longer required if they are not subject to a retention period.
- At any time revoke your consent to the processing and use of your data, which is not required by law or directly for the processing of an existing contractual relationship.
- You have a right of appeal to the supervisory authority LDA.brandenburg.de.
8. Security of Your Personal Information
We take personal data privacy very seriously. Your personal details will be treated in strict compliance with the German and European data protection legislation. All information is processed with ensured highest standards of security and stored on a private computer in the business. We employ various modern security methods such as firewalls and data encryption to ensure optimum data safety. In addition, access to company buildings is only permitted through physical entry control and all employees are obliged to adhere to data protection laws. The only exception to the system will be via the feedback form, where data transfer is not encrypted and must be carried out at one`s own risk. Other data transfer methods will only be valid if we refer to them as being encoded.
9. Other Data Uses
10. Social Media Plugins
When using the Internet site of Christoph Miethke GmbH & Co. KG, content of third parties may be used („plugins“). These can be used in the form of Youtube videos, RSS feeds or graphics from other sites, or social media buttons, such as Facebook or Twitter’s „share“ icon. If you are on the website of Christoph Miethke GmbH & Co. KG, on which third-party content is integrated, in certain circumstances a connection with the respective social network can be established.
This allows the contents of the page to be sent to your browser and integrated into the website. This means that the respective provider may access the information that you have visited on the Christoph Miethke website. It is not relevant whether the providers are members of the social network. Furthermore, information is automatically collected by the social network, regardless of whether you are actually using the integrated content. The following data can be transmitted: IP address, browser information and operating systems, screen resolution, installed browser plugins (e.g Adobe Flash Player), origin of the visitor (if followed by a link) and the URL of the current page. If you are logged in to one of the social networks during the use of the website of Christoph Miethke GmbH & Co. KG, the information about the call of the website may be linked and stored with your member data. If you are a member of a social network and do not want this data transmission, you must log out of the social network before visiting the Christoph Miethke website.
If you use one of the plugins (for example, by commenting on or using the Share button), the corresponding provider can assign your call to the website directly to your profile. This data is sent directly to the social network and stored on the site. Furthermore, the corresponding information is published in the respective social networks and displayed to your contacts.
11. Analysis Services
To improve our online offer, we occasionally analyze how the page is used. For this purpose we collect visitor statistics with Matomo. This application in your browser causes the storage of two identification numbers (HTTP cookies) in order to distinguish different users. In this context, your IP address is included in the analysis but immediately reduced so that an assignment to it is no longer possible.
If you do not agree that your page views are to be included in the statistics, you have several options:
- You can delete HTTP cookies in your browser.
- In most modern browsers you can set the page to signal operators that they should not include you in their statistics (so-called "do-not-track"). We adhere to this specification.
- Finally you can also set, specific to our offer, that your use is not included. Matomo will create a two-year valid "opt-out-cookie" when you save ("Piwik_ignore").
Our Data-Protection-Officer, Mr. Meyer, oversees all responsible data use of employees during working periods. If you have any questions concerning company data protection, please contact us:
Christoph Miethke GmbH & Co. KG
Tel: +49 331 620 83-0